Frequently Asked Questions
I love what you are doing! How can I learn more about eco-friendly living?
Thanks! We are always adding new educational material to our website. Check out our Live Green section to find easy tips & hints for greening your life. Our blog also contains helpful information on going green.
How do you choose your products?
When choosing our products, we look for items that are both environmentally friendly and convenient, to promote and ease the transition into an eco-conscious lifestyle. Quality is of the utmost importance. We will not sell anything that we have not tested and do not use ourselves.
Do you offer wholesale pricing or bulk discounts?
Yes, Green Apple Supply is pleased to extend wholesale pricing to our retail partners. In order to receive wholesale pricing:
1. Please register for an account.
2. Email email@example.com with a request for wholesale access along with a scanned copy of your current sales tax license.
3. We will email you with confirmation once your account has been activated.
What forms of payment do you accept?
Green Apple Supply accepts American Express, Mastercard, Visa, Discover and Paypal.
How do I know if Green Apple Supply has received my order?
Once an order has been placed, you will receive an email confirmation containing the details of your order. Of course, if you have any concerns, please email us at firstname.lastname@example.org.
Can I make changes to my order after it has been placed?
If there are any problems with your order, please contact us at email@example.com. We will do our utmost to resolve the issue!
What is your return policy?
Please see the return policy here.
How do I check the status of my order?
Green Apple Supply will send an email to the address provided at checkout to confirm your order. We will also email you with tracking information (if applicable) once your item has shipped. If you have any further questions regarding your order, please email us at firstname.lastname@example.org or call 877.453.0100.
What are my shipping options?
We ship via USPS and Federal Express.
When will my order ship?
FedEx orders usually will ship within 24 hours.
USPS orders require up to an additional 24 hours for processing.
Your shipping charges seem high. Can this be correct?
Our products are sold at cost, which can be over 50% off the retail price. Please keep this in mind when evaluating your shipping charges. Shipping will seem higher when purchasing from us because you are receiving roughly twice the product when you purchase at cost.
Try using your business address as your shipping address. Carriers like Federal Express charge a lower rate if a package is mailed to a business address versus a residential address.
Regardless, we are a new company, still working out some of the kinks. If you have taken the above factors into account and still think your shipping cost is too high, please contact us so that we can take a look at your order!
Can you ship products outside of the United States?
Although we can ship to any country, our website is currently set up to ship only within the United States and a few select international locations. To get a shipping quote for areas outside of our current locations, please e-mail us the items you would like to purchase along with your postal code to email@example.com and we will get you a shipping quote right away.
What if I don't receive my order?
If you do not receive your order, please email us at firstname.lastname@example.org or call 877.453.0100.
My order arrived in a strange box. Was this a mistake?
Green Apple Supply is proud to use recycled boxes and packaging materials whenever possible. Packing supplies from incoming product are saved whenever they can be and reused in outgoing orders. Please consider reusing them again!
Will Green Apple Supply donate to my organization?
In the future, GreenAppleSupply hopes to support these types of donations. Unfortunately, due to our small profit margin we can only take on a few projects at a time. Right now our focus is on our relationship with Habitat for Humanity where we are using our resources to supply the family with eco-friendly products for their newly build home. To find out more about our partnership with Habitat for Humanity, please click here.
Do you sell gift certificates?
We do! As we work towards getting gift certificate sales up on the site, please feel free to email us at email@example.com or call 877.453.0100 to arrange for purchase.